carocelle-supplements.com TERMS AND CONDITIONS OF PURCHASE (HEREINAFTER REFERRED TO AS THE “TERMS AND CONDITIONS” GENERAL PROVISIONS

ARTICLE 1.

DEFINITIONS

1. These Terms and Conditions set forth the terms and conditions for concluding a Sales Contract and the regulations for use of the services provided by the Seller. Each time the terms listed below are written in these Terms and Conditions with a capital letter, said terms must be interpreted in accordance with the definitions assigned to them below, unless the context of their use explicitly suggests otherwise:

a. Price – the remuneration due to the Seller for performing a Sales Contract for the Customer;

b. Customer – a natural person with full legal capacity or a legal person or an organisational entity without legal personality, duly represented by a competent natural person, who accepts these Terms and Conditions;

c. Consumer – a Customer who is a natural person who concludes a Sales Contract with the Seller for purposes not directly connected with its business or professional activity;

d. Consumer Account – individual account of the Customer created on the Store's website via registration;

e. Newsletter – a service provided by the Seller to the Customer containing commercial information on the services and products of the Seller;

f. Terms and Conditions – this document, which contains the regulations for concluding Sales Contracts and the rules for providing and using the services offered by the Seller to Customers through the Store. These Terms and Conditions set forth the rights and duties of Customers and the Seller;

g. Sales Contract – a contract concluded using remote communication methods relating to the delivery of products by the Seller to the Customer in exchange for payment of the Price;

h. Store – the platform operated by the Seller enabling conclusion of a Sales Contract and providing the services offered by the Seller;

i. Seller – Carocelle Cambridge Micelle Technology Ltd with registered office at Granta Park, Great Abington, Cambridge CB21 6GP, United Kingdom,e-mail address: contact@carocelle-supplements.com;

j. Technical Requirements – the minimum technical requirements necessary to use the Store and to conclude a Sales Contract, as described in Appendix 1 to these Terms and Conditions – “Technical Requirements for Using the Store”;

k. Order – a form made available by the Store setting forth the scope of the Sales Contract, which includes the Customer data necessary to conclude and perform the Sales Contract.

RULES FOR PROVIDING SERVICES BY ELECTRONIC MEANS

Article 2.

CONCLUSION OF A CONTRACT FOR THE PROVISION OF FREE SERVICES

1. The Seller shall provide the following special services to Customers free of charge through the Store:

a. sending the Newsletter to the e-mail address/telephone number specified by the Customer, pursuant to Article 3 (Newsletter);

b. enabling Customers to place Orders and conclude Sales Contracts.

c. maintaining the Customer's Account;

d. making the contact form available on the website of the Store.

2. With regard to Store services, the Seller undertakes to provide the above services on the terms and conditions and to the extent set forth in the Terms and Conditions.

3. In order for the above services to be used, the Customer’s end device and IT system must meet the minimum Technical Requirements.

4. In order to ensure proper performance of a Sales Contract, the Customer is particularly obliged:

a. to provide only true and up-to-date information and all necessary Customer data in the Order;

b. to immediately update the data, including personal data, provided by the Customer to the Seller in connection with the conclusion of the Sales Contract to the extent necessary for the proper performance of the Sales Contract;

c. to use the Store services in compliance with the generally applicable provisions of law, the provisions of the Terms and Conditions, and the principles of social conduct, including in a manner that will not be burdensome for other Customers or the Seller and in such a manner as not to disturb the operations of the Seller or the Store;

d. to pay the Price and other costs agreed by the Customer and the Seller in a timely manner.

5. The Customer shall also be obliged:

a. not to provide and not to transfer by using the Store services any content that is prohibited under the generally applicable provisions of law, in particular any content that is in breach of an author’s economic rights or the personal interests of third parties;

b. not to take actions such as:

- sending or placing any unsolicited commercial information or any content in the Store that would constitute a breach of the law (prohibition against placing illegal content);

- taking any IT-related action or any other action the purpose of which is to acquire information that is not intended for the Customer, including data relating to other Customers;

- unlawfully modifying the content provided by the Seller, in particular the Prices and descriptions present on the Store;

- abusing any rights vested in the Customer by the Seller or by law in a manner contrary to the social or economic purpose of a given right or to principles of social conduct.

6. The Seller declares that owing to the public nature of the Internet, the use of services supplied by electronic means may involve the risk that the Customer’s data will be acquired by unauthorized persons. The Customer should therefore employ the appropriate technical means to minimize these risks, in particular by the use of antivirus software and a firewall.

7. In order to create a Customer Account, the Customer is obliged to register (the registration is free of charge). For this purpose, the Customer should fill in the registration form available on the Store's website and select the "Registration" button. During registration, the Customer establishes an individual password for logging in.

8. Before the registration, the Customer should read the Terms and Conditions and accept its content by marking the appropriate field in the form. During registration, the Customer may voluntarily subscribe to the Newsletter service, but this is not a condition of registration and creation of an Account.

9. After sending a filled registration form, the Customer receives a registration confirmation to the indicated e-mail address. At this moment, a contract is concluded for the provision of the service of maintaining the Customer's Account electronically, and the Customer obtains access to his/hers Account.

Article 3.

NEWSLETTER

1. In order to start using the Newsletter Service provided by the Seller, the Customer has the opportunity to order the service by:

a. selecting appropriate chceckbox in the process of concluding the Sales Contract with the Seller;

b. using the form in the "Subscribe to the newsletter" tab, providing your name, surname and email address.

2. Before ordering the Newsletter service, it is necessary to read and accept these Terms and Conditions.

3. As part of the Newsletter service, the Seller shall send information by the e-mail address (e-mail) provided by the User in the form of an electronic letter (e-mail). The Newsletter shall be sent not more often than 2 times a week.

4. Newsletter contains information about the offer of products and services, promotions, information about scientific research, organized events by the Seller and companies from the group and also other information concerning the Seller and companies from the group.

5. Providing the e-mail address by the User when ordering the Newsletter service is voluntary, but necessary for the provision of the Newsletter service.

6. The contract for Newsletter delivery service shall be concluded when the User expresses his/hers will to receive the Newsletter. The Newsletter service is provided free of charge for an indefinite period of time until the User resigns from the Newsletter service or until the end of the provision of the Newsletter service by the Seller.

7. The Customer may at any time, without additional costs, terminate the contract for the provision of Newsletter service by submitting such a request to the Seller at the following e-mail address: contact@carocelle-supplements.com at the same time providing the e-mail address of the Customer to whom the Newsletter is sent. At this moment, the Administrator will stop processing personal data in purpose of sending the Newsletter.

Article 4.

COMPLAINTS RELATED TO SERVICES

1. The Customer may file a complaint related to the services provided by the Seller at any time.

2. The Customer may notify the Seller of a complaint regarding the services provided by the Seller in writing or by telephone or e-mail. In order to speed up the complaint process, the Customer should provide a short description of the reasons for the complaint and the contact details of the Customer filing the complaint.

3. Complaints will be processed by the Seller within 14 days after receipt of the complaint by the Seller.

RULES FOR THE SALE OF PRODUCTS BY THE SELLER

Article 5.

CONCLUSION AND PERFORMANCE OF THE SALES CONTRACT

1. The information on the Store webpage does not constitute an offer within the meaning of the Civil Code; it merely constitutes an invitation to the Customer to make an offer to conclude a Sales Contract

2. The Seller proposes that the Customer place an Order in the following manner and in the following sequence (the technical steps constituting the Sales Contract Conclusion procedure):

a. Orders may be placed twenty-four hours a day, seven days a week;

b. The Customer specifies his or her quantity parameters on the Order form;

c. The Customer chooses the payment method for the Price;

d. The Customer fills in the data necessary to place the Order and for performance of the Sales Contract (including, in particular, the delivery address);

e. Until the “Order and Pay” function has been commenced by the Customer, the Customer may correct the data previously included in the Order, in particular as regards edition and modifications;

f. The Customer places the Order with the Seller by commencing the Store’s “Order and Pay” function. When the Customer places the Order, he or she assumes an obligation to pay the Price;

g. At the time the Customer presses the “Order and Pay” button and the Order is placed (this constitutes the Customer’s declaration of intent to conclude a contract with the Seller), an offer for concluding the Sales Contract specified in the Order is made to the Seller by the Customer;

h. After the Order has been placed, the Customer will receive an e-mail containing all the substantive elements of the Order. This e-mail constitutes a declaration of acceptance of the Offer and confirmation that the Sales Contract has been concluded.

3. The Sales Contract is concluded by remote communication: that is, over the Internet.

4. Recording, securing, making available and confirming the contents of the Sales Contract concluded with the Customer is carried out by sending an e-mail to the Customer. This e-mail contains confirmation of the remote conclusion of a contract within the meaning of Article 21 of the Consumer Rights Act.

Article 6.

RULES FOR PAYMENTS AND REIMBURSEMENTS

1. Payments may be made by any electronic payment system currently accepted by the Seller and presented on the Store website, by electronic transfer or by using a payment or credit card.

2. The Seller does not operate a “cash on delivery” payment system.

3. The accepted available methods of payment are listed in the Store (on the Order form and in the Store).

4. Payment for ordered products must be made within 1 working day after conclusion of the Sales Contract.

5. Payment for the Order using more than one of the payment methods listed in paragraph 1 at the same time is not permitted.

6. If the Customer has made payment using a payment card or an electronic transfer or an electronic payment system, reimbursement (for example, for cancellation of the Order or withdrawal from the Contract) shall be made to the payment card or bank account from which the original payment was made.

7. The Customer may also agree to reimbursement by a payment method other than that used in the original transaction. Said reimbursement shall not entail any costs for the Customer.

Article 7.

DELIVERY OF PRODUCTS

1. The consignment shall be delivered to the address provided by the Customer in the Order.

2. The total waiting time for receipt of products by the Customer (delivery period) is the sum of the time for completion of the Order by the Seller and the delivery time for products by the carrier. The time for completion of the Order by the Seller begins when the Order is placed and ends on dispatch of the consignment with the products by the Seller, and will be no longer than 5 working days (Mondays to Fridays, excluding holidays). The above time period shall be extended by the delivery time for products by the carrier, which depends on the type of delivery selected by the Customer and is shown on the Order form on each occasion.

3. The cost of delivery of products shall be paid by the Customer. Information regarding the cost of delivery is provided next to the products displayed in the Store on each occasion, subject to the Seller’s option to offer the Customer delivery of products free of charge to countries and for periods selected at the Seller’s sole discretion.

4. Products ordered from the Store can be delivered to the Republic of Poland and selected countries inside and outside the European Union. The Seller reserves the right to gradually extend deliveries to other countries. The Store provides information on restrictions on delivery (including the countries to which products are delivered by the Seller).

Article 8.

COMPLAINTS RELATED TO PRODUCTS; WARRANTY AGAINST DEFECTS

1. The Seller shall comply with its legal duty to provide the Customer with products that are free of defects.

2. If a product received by the Customer is defective, the Customer may assert his or her rights against the Seller pursuant to the warranty set forth in the Polish Civil Code.

3. The Seller shall be liable to the Customer if the products sold have a physical or legal defect (Polish Civil Code warranty) as specified in these Terms and Conditions and the applicable legal regulations.

4. If a product sold is defective:

- the Customer may issue a price reduction or contract withdrawal statement unless the Seller replaces the defective product with defect-free product or removes the defect without causing delay or excessive difficulties for the Customer. A reduced price will be in the same proportion to the contractual price as the proportion of the value of the defective product to the value of a defect-free product. The Customer shall not withdraw from the contract if the product defect is not material;

- the Customer may request replacement of the defective product with a defect-free product or removal of the defect. The Seller shall replace the defective product with a defect-free product or remove the defect within a reasonable time without causing excessive difficulties for the Customer, subject to reservations and pursuant to the relevant provisions of the Civil Code.

5. If the Customer is a Consumer, he or she may, instead of the removal of the defect proposed by the Seller, request that the product be replaced with a defect-free product or, instead of replacement of the product, request that the defect be removed, unless making the product compliant with the contract in the manner selected by the Consumer is impossible or entails excessive costs compared to the manner proposed by the Seller. To assess whether the costs are excessive, the value of a defect-free product and the type and materiality of the defect discovered must be taken into account, as well as the inconveniences to which the Consumer would be exposed if another solution were to be selected.

6. A Customer who exercises his or her rights under the warranty described in the Polish Civil Code shall deliver the defective product to the following address: Carocelle Cambridge Micelle Technology Ltd, Granta Park, Great Abington, Cambridge CB21 6GP, United Kingdom

7. If a Customer who is a Consumer requests that an item be replaced or that a defect be removed, or if he or she has issued a price reduction statement specifying the amount by which the price should be reduced, and the Seller does not react to said request within 14 days, the Seller shall be deemed to have found the request to be justified.

8. The Seller shall be liable under the warranty set forth in the Polish Civil Code if a physical defect is discovered no later than 2 years after handover of the product to the Customer. A claim for removal of a defect or for replacement of a product with a defect-free product shall expire after one year, starting from the date on which the defect was discovered; however, in case of the purchase of a product by a Consumer, the period shall not expire until the expiry of the term referred to in the first sentence.

9. The Customer (including a Consumer) may report his or her claims related to defects of the product by mail to Carocelle Cambridge Micelle Technology Ltd, Granta Park, Great Abington, Cambridge CB21 6GP, United Kingdom or by e-mail to contact@carocelle-supplements.com. Where possible, the Customer is requested to attach a proof of purchase of the product (for example, a receipt or an invoice) to the complaint. In order to speed up processing of a complaint, the Customer is requested to provide the reason for the complaint, his or her claim and his or her contact details together with the complaint. Should the complaint not include the information necessary to process the complaint, the Seller shall contact the Customer to obtain it.

10. If, owing to a physical defect of a product, the Customer issues a contract withdrawal or price reduction statement and the Seller provides a defect-free product as a replacement for a defective product or removes the defect, the Customer may request that the damage he or she has suffered by concluding the Sales Contract while unaware of the existence of the defect be cured, and may in particular request reimbursement of the costs of concluding the contract, the costs of receipt, transport, storage and insurance of the item and expenses to the extent he or she has not benefited from said expenses, subject to the generally applicable provisions of law regarding the duty to cure damage.

Article 9.

WITHDRAWAL FROM THE CONTRACT

1. The Consumer shall have the right to withdraw from the Sales Contract for a product concluded through the Store within 14 days without giving reasons and without paying any costs other than those prescribed by law.

2. The Consumer may withdraw from the Contract by providing the Seller with the statement of contract withdrawal. Said statement may be filed by using the contract withdrawal form template (which is the same as the statutory form template referred to in Article 30.1 of the Consumer Rights Act) attached as an appendix to these Terms and Conditions.

3. Should the Consumer wish to file a statement of withdrawal by e-mail, said statement must be sent to the following e-mail address: contact@carocelle-supplements.com. If the Consumer files the statement of withdrawal by mail, it must be sent to the following postal address: Carocelle Cambridge Micelle Technology Ltd, Granta Park, Great Abington, Cambridge CB21 6GP, United Kingdom. The time limit is deemed to have been complied with if the statement is sent before the time limit expires.

4. In the case of the Sales Contract, the 14-day term for withdrawal from the contract begins to run when the Consumer or a third party identified by the Consumer takes possession of the product, provided that said third party is not the carrier. If the Sales Contract is for a number of products to be delivered separately, in instalments or in parts, the 14-day term will begin to run when possession is taken of the final item (product) or instalment or part.

5. Should the remote contract be withdrawn from, the contract shall be deemed not to have been concluded. The Seller shall, as soon as possible, and no later than 14 days after receipt of the Consumer’s statement of contract withdrawal, reimburse the Consumer for all payments made by the Consumer, including the cost of delivery of the products. The Seller shall reimburse the payment by using the same payment method as that used by the Consumer, unless the Consumer explicitly consents to another payment method that does not entail any costs for the Consumer.

6. The Seller may, in the course of a promotional campaign or pursuant to an individual offer made under separate terms and conditions, offer the Consumer the receipt of products being returned, by the Seller from the Consumer. In other cases, the Seller may suspend reimbursement of payments received from the Consumer until the product has been returned or until proof that the product has been sent back has been delivered by the Consumer, whichever occurs first.

7. Where possible, a proof of purchase (for example, a receipt or an invoice) should be attached to the product being returned.

8. If the Consumer has chosen a delivery method for products other than the cheapest standard method of delivery offered by the Seller, the Seller shall not be obliged to reimburse the Customer for the additional costs paid by the Customer.

9. The Consumer shall return the product to the Seller, or deliver the product to a person authorised by the Seller to receive the product, as soon as possible and no later than 14 days after the date on which he or she withdrew from the contract, unless the Seller – on special conditions – proposes taking back the products from the Consumer to. The 14-day time limit is deemed to have been complied with if the products are sent back before the time limit expires. The products being returned must be packed and secured so as to avoid damage during transport.

10. The products being returned shall be dispatched to the following address: Carocelle Cambridge Micelle Technology Ltd, Granta Park, Great Abington, Cambridge CB21 6GP, United Kingdom

11. The Consumer shall only pay the direct costs of returning the products, unless the Seller agrees to pay said costs.

12. The Consumer shall be liable for any reduced value of products being returned, if said reduction has been caused by their being used in a manner that is excessive compared to what is typically required to verify their nature, properties and good operation. The Seller reserves the right to claim damages from the Consumer to the extent permitted by the generally applicable provisions of law.

13. With regard to the products offered by the Seller, no circumstances exist under which the Consumer loses his or her right to withdraw from the contract and none of the situations referred to in Article 38 of the Consumer Rights Act take place.

Article 10.

PERSONAL DATA

1. The Personal Data Administrator is the Seller: Carocelle Cambridge Micelle Technology Ltd with registered office at Granta Park, Great Abington, Cambridge CB21 6GP, United Kingdom, e-mail address contact@carocelle-supplements.com (here and after the ‘Administrator’)

2. The contact with the Administrator. In any case related to the processing of personal data, it is possible to contact with the Administrator via e-mail by the following address: personaldata@carocelle-supplements.com or by traditional mail to the address of the Administrator's registered office.

3. The purpose of the processing of personal data. The Customer's personal data are processed for the purpose of: provision of electronic services in the Store, including sending the Newsletter, conclusion and execution of the Sales Contracts and delivery of products to the address indicated by the Customer, maintaining the Consumer Account, handling Customer complaints, also in purpose of marketing goods and services offered by the Seller and companies from the Administrator group, including those sent electronically in the case of consent, for statistical purposes, as well as to meet the legal obligations incumbent on the Seller (regulations connected with implied warranty, accounting regulations), as well as to handle notifications via the contact form available in the Store. Providing personal data by the Customer is voluntary. The Seller hereby informs the Customer that failure to provide personal data may result in inability to provide by the Seller the services electronically, as well as concluding and executing Sales Contracts.

4. Legal basis for the processing of personal data. The legal basis for the processing of personal data by the Administrator is: (1) performance of the contract for provision of services by electronic means and answers to questions under the contact form as well as - if the Costumer has concluded such agreement - the performance of the contract for the dispatch of the Newsletter (Article 6(1)(b) of the GDPR), (2) fulfilling the legal obligation of the Administrator resulting from the provisions of law (Article 6(1)(c) of the GDPR ); and the legitimate interest of the Administrator, in particular in pursuing claims or marketing (Article 6(1)(f) of the GDPR).

5. Categories of personal data to be processed. For the purposes of the Order execution (preparation and execution of the Sales Contract), the following categories of personal data are processed: name, surname, shipping address, e-mail address, telephone number (for the purpose of contacting the Order and for the purpose of contacting a courier company), Customer's bank account number ((in the case of payment by bank transfer and the necessity to return the payments). In case of the necessity to issue an invoice, NIP and the Customer's company, is also processed. In order to answer a question submitted as part of the contact form, other data indicated by the Customer are also processed. For the purpose of providing services by electronic means, including sending the Newsletter, the e-mail address is also processed. For the purposes of processing a complaint, the Administrator processes the following personal data: name and surname, e-mail address and other data necessary for handling a complaint.

6. The period of time when personal data will be processed. In case of ordering the Newsletter service and creating an account on website personal data will be processed for the period of time when the Customer will be registered or subscribed to the Newsletter service - until the moment of unsubscribing from the service/Newsletter. Personal data collected within the framework of sales and delivery will be processed during the period of Contract execution. After this period, personal data will be processed for the period resulting from the provisions of law (implied warranty and accounting regulations). Personal data collected by means of the contact form will be kept for the time necessary to provide the necessary explanations and answers. Personal data collected in connection with the submission of a complaint will be processed for the period necessary to handle the complaint, in accordance with the provisions of applicable law and a dispute that may arise as a result of the filed complaint.

7. The recipients of personal data. Personal data will be made available to other entities only when it is necessary to provide services for the Customer and to provide technical and administrative support for the Administrator. These will be entities specializing in a given field, which provide our company with professional services supporting sales and service (transport companies, IT, accountants, payment intermediaries, marketing companies).

8. The Customer’s rights. In the cases and to the extent indicated in the provisions of law, the Customer has the right to:

a. obtain information on the processing of personal data, including the categories of data processed and the possible recipients of the data;

b. require that inaccurate or incomplete personal data to be corrected;

c. require the deletion of personal data - by objecting to their processing;

d. require the restriction on the processing of personal data, if the legal requirements justifying the restriction are fulfilled;

e. transfer of personal data - by receiving personal data from the Seller in a format enabling its transfer to a selected third party;

f. the withdrawal of agreement to the processing of personal data if the legal basis for the processing is the agreemet of the data subject but the withdrawal of agreement does not affect the correctness of the processing of personal data until the withdrawal of agreement.

9. A complaint to the supervisory authority. If it is found that personal data are being processed illegally, the Customer has the right to file a complaint with the supervisory authority - The Information Commissioner Office, www.ico.org.uk.

AMENDMENTS TO THESE TERMS AND CONDITIONS / FINAL PROVISIONS

Article 11.

AMENDMENTS TO THESE TERMS AND CONDITIONS

1. These Terms and Conditions shall be effective on 9 May 2016 and shall be available on the Store’s website.

2. The Seller reserves the right to amend the Terms and Conditions if at least one of the circumstances specified below occurs (this is an exhaustive list):

a. amended laws that regulate the Seller’s delivery of products and provision of services by electronic means, which amendment affects the mutual rights and duties set forth in the Sales Contract;

b. the need to adapt the Seller’s business to orders, decisions and guidance resulting from:

- decision of a public administration body with jurisdiction over the Seller’s business activity, or

- court order that applies to the Seller’s business activity and that affects the mutual rights and duties set forth in the Sales Contract;

c. change in the methods of provision of services by electronic means by the Seller due exclusively to technical or technological circumstances (in particular by updates to the Technical Requirements);

d. changes in the scope or rules for the provision of services by the Seller to which the Terms and Conditions apply, where said change is a result of the Seller’s launch of new or modified services or the withdrawal of the existing functionalities or services covered by the Terms and Conditions and offered to the Consumer;

e. business merger or a division or transformation of the Seller or a change in any other of the Seller’s data described in Article 1h of these Terms and Conditions.

3. Amendments to the Terms and Conditions shall not affect the contents and conditions of the Sales Contracts concluded by the Customer.

4. Should the Terms and Conditions be amended, the Seller shall make the consolidated text of the Terms and Conditions available by publishing it on the Store website and sending a message to the e-mail address provided by the Customer.

Article 12.

FINAL PROVISIONS

1. The governing law for the conclusion of the Sales Contract is the law of the Republic of Poland, and the competent courts are the courts of general jurisdiction of the Republic of Poland, unless mandatory provisions of general law provide otherwise. Any disputes that may arise between the Seller and a Customer (who is not a Consumer) shall be referred to a court with jurisdiction over the Seller’s registered office.

2. By selecting Polish law pursuant to these Terms and Conditions, the Consumer shall not be deprived of any protection granted to him or her by provisions of law that cannot be excluded under a contractual relationship between the Seller and the Consumer pursuant to the law that in accordance with applicable regulations would apply in the event that no selection were made.

3. The Sales Contract is concluded in English.

4. These Rules and Regulations are available for Customers free of charge at the following URL address: http://carocelle-supplements.com/terms-of-use, where the Customers may review them and print them at any time.

5. Subject to Article 8 of these Terms and Conditions, the products offered by the Seller are not covered by a guarantee or after-sales services.

6. The Seller has not adhered to the good practices code referred to in Article 2.5 of the Act of 23 August 2007 on combating unfair market practices.

7. The Seller does not provide Customers with services covered by the remuneration.

8. The Customer shall not be obliged to pay a security deposit or provide any other financial guarantees.

9. In no case is the subject-matter of the Sales Contract digital content.

Article 13.

OPTIONS TO USE OUT-OF-COURT MEANS OF PROCESSING COMPLAINTS AND PURSUING CLAIMS, AND THE RULES FOR ACCESSING THESE PROCEDURES

1. The Consumer may request that a dispute arising under the Sales Contract be settled by a permanent consumer arbitration court of the kind referred to in Article 37 of the Commercial Inspection Act of 15 December 2000. The terms and conditions for the organisation and operation of permanent consumer arbitration courts are described in Minister of Justice Regulation dated 25 September 2001 on the terms and conditions for the organisation and operation of permanent consumer arbitration courts.

2. The Consumer may request that a regional inspector of the Commercial Inspectorate pursuant to Article 36 of the Commercial Inspection Act of 15 December 2000 commence a mediation procedure to settle a dispute between the Consumer and the Seller amicably.

3. The Consumer may also request assistance from a local (municipal) consumer ombudsman whose tasks include, inter alia, providing free consumer advisory services and legal information on the protection of consumers’ interests protection and presenting entrepreneurs with cases relating to the protection of consumers’ rights and interests, or may contact any non-governmental organisation whose statutory tasks include consumer protection.

APPENDIX 1

TO THE carocelle-supplements.com TERMS AND CONDITIONS OF PURCHASE

1. Minimum technical requirements:

a. Processor: x86 1GHz architecture or the equivalent in other architectures

b. Operating memory: 512MB

c. Monitor and video card: XGA standard compliant, minimum resolution 1024x768 16 bit

d. Hard disk: any compatible with the operating system, plus at least 100MB of free space

e. Mouse or other manual controller + keyboard

f. Network card/modem: enabling 512kb/s access to the Internet

2. Minimum software requirements:

a. Operating system: Windows 7 or higher, Linux with X.ORG, Mac OS 9 or higher

b. Mobile platforms: Android and iOS, web browser: Chrome (version 22 or higher) or Safari (6.0 or higher)

c. Cookies and JavaScript enabled

d. Plugin Flash Player, version 10.0 or higher.

APPENDIX 2

TO THE carocelle-supplements.com TERMS AND CONDITIONS OF PURCHASE

Model of withdrawal form

(please only complete and return this form if you wish to withdraw from the contract)

- To Granta Park, Great Abington, Cambridge CB21 6GP, United Kingdom.; e-mail address: contact@carocelle-supplements.com:

- I/We (1) hereby give notice that I/We (1) withdraw from my/our (1) contract of sale for the following goods (1)/for the provision of the following service (1):

- Ordered on (1)/received on (1):

 

- Name of consumer(s):

 

- Address of consumer(s):

- Signature of consumer(s) (only if this form is sent in hard copy format):

- Date:

(1) Delete as appropriate.